At Ryan, we pride ourselves on the relationships we build. If you'd like to provide feedback on the service you've received, please contact us by email at feedback@ryanbuilds.com or write to:

Customer Feedback
Ryan Inc
741 Lehigh Ave
Union, NJ 070831

June 17, 2015

Dear Mr. Ryan,
I am writing to provide feedback after having a generator installed by Ryan. They were very professional from being on- time for appointments, workers were courteous and they completed the work as promised. I was especially appreciative of the time spent to explain the process to me, both what was involved in installing the generator and what my responsibilities are to maintain it. They even called after the job was completed to remind me to get the final inspection done.
I would recommend Ryan to neighbors and friends.

Sincerely,
Karen S, Whitehouse Station, NJ

September 27, 2014

Dear Mr. Ryan,
I have been a customer of yours for over 20 years. During that time you installed a gas furnace i purchased for my home in Union. And more recently you installed a new air conditioner and high efficiency gas furnace and air conditioner. I have had a service contract with you all these years and you have done other work in my home. Through the years Ryan has been wonderful!!

I don't usually wright letters, bvut your team of Joe and Nick just removed my old oil tank buried in my front lawn. Naturally I was quite concerned with this, as I have heard too many bad stories about problems with 60+ year old tanks. Through every step in the process they were great. They are true professionals!

I am very happy I called Ryan again, and I will continue to recommend you to everyone that I can.

Best Wishes,
Donald L, Union, NJ

February 13, 2014

Patrick Ryan,
Me and family would like to thank you and professional folks who turned our cold porous shell of a house into a warm heat retaining home. The conversion from oil to gas means no more dreading oil pricing and having be here for delivery. You placed a automatic feeder and no more worrying about adding water to boiler. Your people arrived at 7am treated our home with respect and informed us of what they were doing. You had people all addressing the task air sealing, radiators, pipe works, boiler replacement, thermostat, steam pipe insulation, oil tank drain, asbestos removal, electrical work and future oil tank removal when weather permits. All at a price that allowed us to go forward with it.

To all the PROFESSIONAL people at Ryan. Thank You.

Thomas B, Hillside, NJ

April 18, 2013

Patrick Ryan,
I would like to express my appreciation for a job well done once again. Ken quoted and coordinated the installation of new duct work, the rehanging of the fan coil on vibration pads with an emergency drain pan and float switch, and the replacement of all ceiling registers for my air conditioning system. He is professional and personable and communicates with the customer and his crew in a way that makes it a pleasure to work with him. Lou and the other guys did a great job in tight quarters, they were well organized, efficient, and they kept the job site neat throughout the day. Finally, Palmira kept all the quotation and billing communications organized for someone who hates the internet.

Thanks again for a job well done.

Best Regards,
Joe Y., Mountainside, NJ

April 15, 2013

Dear Pat,

I'd just like to say I am delighted with the new heating and cooling system that was installed in July 2011 and my most recent experience when the GENERAC generator was installed. Jordan did a great job and is a very conscious worker and extremely knowledgeable in the product.

For both projects the crew represented Ryan in a professional manner and it was most impressive that they cleaned up after themselves.

Thanks for making my experiences a pleasant one.

Sincerely,
Judy of Hackensack, New Jersey

April 2, 2013

Patrick,

I have been so pleased with the employees of your company. It is obvious that you value them because they are wonderful representatives of your company. We receive prompt service by true professionals who see the job through and clean up when they are done.

Faith R. Springfield, NJ

Februrary 13, 2012

Hi,

I wanted to express my appreciation for the outstanding job done by your technician, Mr. Chris DaCunha.

I don't normally write letters like this to companies; more often than not, in fact, I write to complain about service. Chris took the time to fix the problem in my heating and also was patient in explaining the process. He was also clearly very knowledgeable about the workings of the system and was able to spot areas that pose potential problems.

If your technicians are as professional and competent as Chris, I would have not hesitate to recommend Ryan Heating to friends and family.

Thank you very much.

Leo L., Emerson, NJ

June 27, 2011

My wife and I would both like to express how pleased we were with Bruce Stanley's performance and expertise in the electrical work that he had provided. His professionalism and ability to explain the work to us made us feel very comfortable as we knew we were in excellent hands. We will definitely be using his services in the future for our electrical needs as well as to gladly recommend him as a representative of Ryan Energy to both friends and family members that may need future electrical work.

Thank you,

Dan and Jennifer M., Saddle Brook, NJ

May 29, 2010

Dear Patrick;

I was lucky to find your company and even luckier to meet Tony, your employee, this afternoon. He came to inspect a pool heater. The gas valve was broken. He diagnosed the problem immediately and corrected it with grace and efficiency. They don't make workers like him anymore. Tony's performance was so good that I was pleased to follow his suggestion and acquire one of your comfort plans for the heater. I will probably do the same with other appliances thanks to Tony. I have rarely been as happy with service as I was today.

I believe that employees who deal directly with customers play a very big role in shaping the public images of their companies. You may rest assured that Tony projects an extremely positive image of Ryan Plumbing. I hope you can include this note in Tony's personnel file for future reference.

Best wishes to you and your associates for continued success. Have a pleasant summer.

Patricia F., Princeton, NJ

March 18, 2010

To Whom It May Concern;

On February 9, 2010, I had my breaker box replaced by Bruce Stanley of your company. He is the best electrician I have ever had the pleasure of doing business with. He was very patient with me and my wife and our situation. He and Nick did such a good job of cleaning up after the job that my wife says she will have to find more work for them and your company.

I will be sure to recommend your company to everyone I know or anyone that asks.

Thanks for the excellent work.

Sincerely,
Lance and Dawn G, West Orange, NJ

October 17, 2009

Excellent Experience with Bruce Stanley and Ryan Overall

We had lost power to certain appliances like the dryer, hot water heater and stove. I found Ryan on the Internet (Google Search) and called late Friday afternoon. I don't remember the name of the guy I spoke with but he was up front and said that he couldn't get someone that evening but would be able to first thing Saturday morning. We agreed that I would keep looking for someone who could come sooner and he would have his person check with me at 8:00 Saturday morning to see if we still needed him.

I got a call at exactly 8:00 am from Bruce Stanley as promised. He said he would be down before 9:30 and arrived at 9:10. He was obviously very knowledgeable and very quickly figured out what was wrong, explaining to me along the way everything he was doing, checking and thinking. When he determined that the problem was outside the house from JCP&L's generator, he stopped all work and told me to call them. He gave me detailed information about what they might find and do so that I would be better prepared when they came. Bruce also gave me his card and told me to call him if I had any questions about what the JCP&L people were saying. JCP&L came, determined it was their issue and fixed it exactly how Bruce said they might.

I have had a number of bad experiences with contractors in this area and this was the exact opposite. I really appreciate the honesty and openness from the first person not trying to promise getting someone out sooner so that I would not call anyone else when he couldn't make that happen. I especially thank Bruce for his experience and educating me so I would not be taken advantage of. That is so rare these days and really means the world to me. Because of your obvious company policy of caring about your customer, I would use Ryan again in a minute and would definitely ask for Bruce again, Also, considering that you service a large area, I will let as many people as possible know about you as possible. This kind of service deserves to be rewarded with all the business available.

Thank you once again, especially Bruce -- so much.

Jonathan E, Hazlet, NJ

September 4, 2009

To Whom It May Concern:

Dave S. was at my house today to service my A.C. unit. He was very professional and thorough. He explained everything that he did and was very pleasant. He completed the job in a timely manner.

I found Ryan on the Internet and explored the site for a while before making the decision to call and schedule an appointment. I'm very glad that my husband and I chose your company.

We look forward to using Ryan again.

Sincerely,
Corinne and Jason B, Union Beach, NJ

September 15, 2009

Dear Ryan Builds,

On Monday, September 14, I had my electrical breaker box replaced by your company. I want to express my sincere thanks for your help and excellent service. Bruce and Hector were great throughout the entire process. They ensured that I had power so I could work during the service. Additionally, they gave me a thorough explanation of the process, answered all of my questions and did an excellent job of cleaning up after they finished the work. Everything looks great and they were respectful of my property. Bruce and Hector are true professionals—you have a great team!

Additionally, I appreciated how Bruce took the time to explain everything to me during the estimate process. It was really helpful I am very impressed with his knowledge about electrical work and after meeting with him, I knew I was in good hands.

I will be sure to recommend your company to my friends and family when they are looking for a plumber, electrician or heating service.

Thank you for the excellent work you do at Ryan Builds.

Sincerely,
Stacy Q, Belleville, NJ

August 12, 2009

Please forward compliment to Patrick Ryan

I wanted to tell you how professional and nice and courteous Abe was. It was such a pleasure to have someone in the house that was mindful and polite. He is knowledgeable, easy going and generally just "a good guy".

We have to have our vents cleaned as does our neighbor, and when we do, we will specifically ask for Abe.

If there is an employee of the month or some recognition that is company wide, I do strongly urge you to give it to Abe.

Thanks Patrick for sending Abe our way. I really do appreciate it.

Ellen R, Berkeley Heights, NJ

May 6, 2009

To whom it may concern;

I would like to commend Ryan Electric for their employee Bruce Stanley. I have had this young man in my home three times to do work for me. His work is perfect, his demeanor is excellent and his willingness to please is a pleasure. Each time he has come to my home he has been polite considerate and diligent. I don't know whether the folks at Ryan realize what a fine young man you have in your employ. I have already recommended Ryan to several friends in business and my neighbors as well. I rarely recommend anyone because of the risk of a friend or associate being disappointed. This is not the case with Mr.Stanley. He has my every confidence as I can't imagine him allowing himself to do anything in a slip shot manner, it's just not in him.

To conclude I will just add that the Ryan Company will get my recommendation from now on and I will tell my friends and neighbors because of my satisfaction in Ryan and my respect for the quality of work performed by Mr. Bruce Stanley.

Thank You,
Geoffrey Laessig
CFO Appealing Products LLC

April 30, 2009

Winchester Gardens and residents Charles and Alice wish to extend our sincere appreciation for the services provided April 27th and 28th, 2009 by Kenny Rogers and other Ryan Inc. Employees. That appreciation might be best expressed by a note from Charles and Alice in which they said: “I must also tell you how well the Ryan people carried out the work. All with great attitude and capability. They were careful and cooperative in everything they did. Unlike many contractors, they were extremely thoughtful and respectful of our property. Despite temperatures in excess of 90 degrees, not to mention the heat levels in our attic, even the remaining bits and pieces were carefully removed from the site”.

Thank you, Ryan Inc.!
Thank you, Kenny Rogers!

Sincerely,
George R
Manager, Winchester Gardens, Maplewood, NJ

March 7, 2009

Romel and Kenny!
You guys are absolutely wonderful. We appreciate your diligent efforts installing the gas pipe for our dryer. You were both professional, thorough, amicable and gentlemen. My spouse and I truly appreciated your fine work and great attitude. You are the reason that Ryan continues to be our electrical/plumbing company of choice.

Kindest Regards,
Cynthia and Miriam H., Hillside, NJ

Febuary 19, 2009

Dear Ryan Plumbing, etc.,
I wanted to thank you for the excellent and highly professional service that I received this morning from one of your team members, Eddie. I found you on Google, and this was the first time I have used your services. As a result I will definitely reccomend your company to family, friends and neighbors in addition to using you for my future service needs. I was experiencing a small but annoying plumbing problem which required repair in addtion to two other minor water related issues that I wanted someone to take look at. Eddie was not only able to quickly diagnose - and fix - the plumbing problem, but he also took the time to explain its root cause and also quickly fixed the other minor water related problems. The service call was quick and effiecient which allowed me to get out the door and to work on time. The whole experience was a great example of excellent customer service which is so rare these days...

Thanks Again,
Lynette J., Jersey City, NJ

January 29, 2009

Patrick and Tim,
I am writing to tell you about a wonderful experience I had using your company. For the past 6 weeks I had been experiencing an awful fog horn like noise throughout my entire apartment. Having been misdiagnosed by 3 other plumbers, I was fortunate enough to have finally found Eddie. Unlike the other plumbers I had called, Eddie was able to think outside the box. After just a few short minutes of investigation Eddie was able to confidently diagnose my problem. Eddie went above and beyond to locate the necessary part and installed it the same day! His work was thorough, efficient, and most of all professional. He is an asset to Ryan Plumbing and I will continue to ask for Eddie in the future for all of my heating, plumbing, and cooling needs. I will refer him to friends, family, and neighbors. Eddie is my hero!

Sincerely,
Cheryl S., Jersey City, NJ

January 19, 2009

Pat, Tim, the heat works great and Raymond was a great tech for the repair. He really knows his job. Thanks again.

Jeff S., Elizabeth, NJ

January 13, 2009

Dear Mr. Ryan, I am writing to thank you for the excellent service we received from your company this past November when we had a furnace, hot water heater and central air-conditioning system installed. Robert, the project coordinator with whom I first dealt, was excellent. He gave us the initial estimates, answered all our questions, and, true to his word, was on site for the entire installation that took several days. The rest of the team of plumbers, air-conditioner technicians, carpenters, and your electrician were polite, efficient and neat. We thank you and your team. Should you wish, we will be most happy to recommend you to potential clients.

Sincerely, John and Judy L., Chatham, NJ

December 28, 2008

My daughter became a client of Ryan's because she was looking for a dependable company that saw a project to successful conclusion, regardless of what it took. She recently purchased a house in Chatham Township that unfortunately had many hidden flaws that did not show up during the inspection and therefore needed more work than expected after the closing. Being a single mom, she turned to me, her father for help. Being brand new to the area, I didn't know who to call, until I found Ryan on the Internet. I liked the fact that Ryan had the expertise to do all the work that was need without calling in separate technicians.

The other day my daughter called to say that a circuit breaker had tripped and would not reset. As a result several rooms were without electricity in her home, including my granddaughter's bedroom. I drove over to her house to see if I could be of help, but realized the problem was beyond what I could do and I called Ryan. This was on the Saturday after Christmas when most people were enjoying the holidays with their families and I feared we would not be able to fix the problem until the following week. After making the call to Ryan, I was told they could have someone come over that day. I was very pleased to learn this.

The electrician who they sent was Bruce. He immediately went to work to locate the problem. He was very pleasant and the consummate professional. The problem was somewhere in the electrical system and he set out to find and fix the problem, regardless of how difficult it was. It was obvious to me that he is a top notch electrician and very dedicated to what he does and Ryan should be proud to have him on their staff. A company's reputation is based on two factors, customer service and the people they employ. To a large extent, the Ryan technician is an extension of the company since that is the person who most interacts with the customer. I could not have been more pleased with the customer service I received on this and former calls to the company. All the Ryan technicians who have worked in my daughter's home were professional and courteous. Needless to say Bruce eventually found the problem and left my daughter's home is very good shape and I was very grateful.

Thanks for a terrific job.

Harold C., Chatham, NJ

December 19, 2008

I would like to thank you and your techs for the great service we received. Our application was a little outside the box and Tony really stepped up to the challenge. My husband told me he had a great, long, hot shower. Great service during a challenging situation is tough to find these days and how a company reacts to challenges is a testament to their ethics and code of business. We will heartily recommend Ryan to our friends, colleagues and family.

Regards,
Pam H., Newton, NJ

December 18, 2008

Dear Ryan, We really appreciate your professionalism and humanitarian touch you showed us. The furnace is working, Dave just left, we wish you a Merry Christmas and a very Happy New Year. Blessings to you and all your Family,

Regards,
Lili H., Livingston, NJ

December 18, 2008

...One last thing. I always ask service people "how do you like working for XXX". This gives me a feel of how the company is run. In service, your employees are your window to the world and if "they ain't happy the company is not going to survive." I dealt with 8 of your employees over the last two years. To a man, they love working for Ryan and the way they are treated. Bruce this week said: "I love working for Ryan and I hope to retire from there"...

Regards,
Ray P., Westfield, NJ

[Editor's Note: Excerpted from general correspondence with our client.]

December 13, 2008

Dear Ryan Heating and Cooling, I wanted to let you know that your technician Romel who came last month to do our regular servicing was very, very nice. He was polite, considerate and did a very good job. Thanks.

Regards,
Kara N., Murray Hill, NJ

November 26, 2008

To Whom It May Concern,
Yesterday I had new lighting installed in my kitchen ceiling by your company. This is the first time that I have used your company but definitely not the last after the great experience that I had. Bruce S. was fast, efficient, and and did excellent work. The quote that was given to me was the amount that I paid, and I am a happy customer. The next time I need work done, I know what company to call.

Many Thanks,
Andrew P. West New York, NJ

November 6, 2008

I had Bruce and Sergio here yesterday at my home in River Edge. They replaced the service drop line pipe along with a new electrical box. They worked extremely well together. Although the work seemed intricate and intense, they got done by the end of the day in record time before it started raining. They seem to multi-task well and deliver quality work.

Regards,
Donald C., River Edge, NJ

August 8, 2008

Hi--

I just wanted to let you know of my experience with one of your employees today and with the service provided. Let me begin by telling you that I have used Ryan twice before--once in 1999 and again in 2004. My air conditioner was not working properly. I called and Tony P. came to look at the problem.

His professionalism and knowledge far exceeded any expectations I had. He was extremely thorough, friendly, professional, knowledgeable and courteous. He was able to fix my machine. I asked for prices for when we replace our system and he was more than willing to get that information for me and to explain everything.

How nice it is to deal with people in the service business with such great customer service! I am so happy that I called Ryan and will continue to use your services in the future, as well as recommend them to my friends. My husband remembered that I was also impressed with the service and professionalism the last time.

Thank you so much for one of the most pleasant servicing experiences I have had in a very, very, long time! It is great to see that there is a company that actually believes in providing the best possible service to it's customers!

Sincerely,
Joanne R., Oldbridge, NJ

March 22, 2008

The new heating and a/c system work great. The problem with the poorly designed ductwork by the original builder has been fixed and more air is now flowing throughout the whole house. I would definately recommend your company to anyone. If you need a reference please do not hesitate to give mine.

James C., Bridgewater, NJ

April 7, 2007

THE SYSTEM IS WONDERFUL... LIFE CHANGING. Truthfully, one of the reasons we were going to move is because we were always really hot or really cold. This new system took care of that.

Thanks again,
Bonnie D., Chatham, NJ

February 1, 2007

Thank you. We can always count on you guys. From oil to gas, you’re there when we need you.

Donna V., Roselle Park, NJ

January 26, 2007

Dear Sir or Madam,

On January 26, 2007 two technicians from Ryan came to our home to fix our heating problem. One was Norbert K. and the other was Janusz. (I did not find out his last name.)

I am writing this letter to commend them on the excellent job they did. On one of the coldest days of the winter so far, we were so grateful to have two knowledgeable techs come to our house and quickly solve our problem. In addition, they were friendly and explained to us clearly the ComfortPlus Agreement we were signing us for.

We are extremely thankful for their expertise and speedy and careful service. It is great to know they we can count on Ryan to send out dependable technicians when it it urgently needed.

Thank you again to Norbert and Janusz.

Sincerely,
Patrick and Kaaren L., South Amboy

January 7, 2007

Dear Mr. Ryan,

We are contacting you to let you know how extremely happy we are with the job we had done in December. We upgraded the heating and cooling systems, with converting from oil to gas, and also the hot water heater. We redirected the systems to an outside vent and ran duct work from the basement to the attic where new rooms will be made. There was also a fan replaced in the attic ceiling for ventilation. The group of workers you have working for you were "outstanding". Kevin was the first worker we met and listened to all of our plans and explained the entire job in detail. He stayed in touch and even stopped by on the job to see the production go on. He always welcomed our comments and any concerns and was always available to us. We had many estimates for this job and Kevin's professionalism and knowledge gave us the assurance this was the company for us. Robert, Abe the electrician, and the other gentlemen on the job were prompt every morning. They worked consistently, professionally, and they were very kind and considerate. We picked a very cold week to have the job converted and they made sure they did not let us go a night without heat. All of the workers were in sync with the details of the job and they all knew from start to finish what had to be done. The two brothers Danny and Joe who removed the oil tank from our basement were also extremely professional and nice. They handled all of the necessary paper work for the township and gave us instructions on the inspection. Overall, for having such a large job take place the workers were done in a matter of a few days and we had no worries about the job for we knew we were in "great" hands! We thank you and everyone at Ryan's and you should be proud of the team of workers you have there! We will pass your name on to any of our family and friends should they need services done. We will look forward to working with you again in the future!

Sincerely,
Gary and Cheryl C, Edison, NJ

December 13, 2006

To whom it may concern

On the morning of December 8th, I discovered the heat to my house was not working. I called Ryan Heating after I was given your number from Elizabethtown Gas. Your rep, Paula., took all my information within a few minutes. She gave me a time in the afternoon that I should expect a visit. What I was surprised at is that she called my cell phone on the way to work just minutes later. She told me a technician was available that morning. I said that was perfect and would meet the tech at my house.

Just before I arrived at my, the technician, Norbert, called to inform me that he was about 10 minutes away. Once he arrived, he quickly diagnosed the problem and informed me he’d be back within an hour with the needed part (igniter). He returned in about 30 minutes. A short time later, my furnace was running again.

I want to compliment both Paula and Norbert for their fine work ethic and concern, especially on a very cold day. If they represent the rest of your employees, than I can see why Ryan Inc has been successfully helping the public for almost 70 years.

Thank you,
Mark K., Linden, NJ

October 11, 2006

Dear Mr. Ryan

I wanted to make you aware of the fact that your company did a fantastic job of installing a new boiler in our home. Danny, Robert and Abe worked very hard to make sure the job was done well. My particular boiler replacement job was complicated and tricky, especially with adding two extra zones. The finished product was truly a work of art. I could not be more pleased and satisfied!

Thanks Again,

Sincerely,
Brian G., Scotch Plains